Refund Policy

Thank you for choosing GREAT IPTV. This Refund Policy explains the conditions under which refunds may or may not be issued for purchases made through our website and services.

By purchasing or subscribing to our Service, you agree to the terms of this Refund Policy.

1. General Policy

Because GREAT IPTV provides digital IPTV subscription services that are activated instantly, most purchases are non-refundable once the service has been activated.

Once login credentials or subscription access have been delivered, the service is considered used.

2. Eligible Refund Cases

A refund may be considered only in the following situations:

The IPTV service cannot be activated after purchase

A confirmed technical issue from our side that cannot be resolved

Duplicate payments made by mistake

All refund requests are reviewed individually by our support team.

3. Non-Refundable Situations

Refunds will not be granted in the following situations:

Change of mind after purchase

Device incompatibility

Slow internet connection or buffering issues caused by the user’s network

Lack of technical knowledge or incorrect device setup

Failure to cancel a subscription before renewal

Account suspension due to violation of our Terms & Conditions

We strongly recommend ensuring your device and internet connection are compatible before purchasing.

4. Refund Request Process

To request a refund, please follow these steps:

Contact our support team within 24–48 hours of purchase

Provide your order details and registered email address

Clearly explain the issue you are experiencing

Submit refund requests to:

📧 support@greatiptv.top

Requests submitted after the allowed timeframe may not be considered.

5. Refund Processing Time

If a refund request is approved:

Refunds are typically processed within 5–10 business days

Refunds will be issued through the original payment method

Processing times may vary depending on the payment provider or bank

6. Chargebacks and Payment Disputes

If a chargeback or payment dispute is opened without contacting us first:

Your account may be immediately suspended

Access to our services may be permanently restricted

We encourage customers to contact our support team first so we can resolve any issues quickly.

7. Policy Updates

GREAT IPTV reserves the right to update or modify this Refund Policy at any time.

Any updates will be posted on this page with a revised update date.

Continued use of the Service after changes means you accept the updated policy.

8. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

GREAT IPTV

📧 Email: support@greatiptv.top